Refund is acceptable if items received from us is damaged & unusable. The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Kinetix Yoga will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 3 working days after the confirmation.
Clothing Size Exchange/Return Policy
For apparel/clothing, please understand fully on the measurements by referring to the size chart on product page, and your own body measurements before purchasing. This is to ensure you get a better fit and look great! If you are not sure, please consult us, and we will be glad to help out.
If for any reason the apparel do not fit you, we accept returns for an exchange of another size, provided you contact us to initiate the return process within 5 days of receiving your item(s).
Item must be in it's original packaging and tags are not removed. Items must be in good condition upon return.
Return charges are to be born fully by buyer. Method of return is entirely up you buyer, provided item(s) reaches us in it's required condition.
Upon receiving the items, we will check to ensure the clothing is in it's original new/good condition as required, and if all checks out, we will then exchange the size and ship back to you without charges.
No refund will be entertained if you decided to cancel the order after returning the apparel.
Exchange for size is limited to ONE time only.
Exchange for clothings are only allowed for the same model/design, unless the design & size is not available at our end.
Please return your purchase to the following address: Kulimkia Enterprise
426, Lorong Keranji 8/3,