Shipping & FAQs

Shipping

We ship mainly within Malaysia and Singapore. However, we can ship to virtually any address in the world.

 

  • Shipping charges

When you place an order, the total shipping charges will be calculated based on the total product weight. Some items may be offered free shipping, indicated at the product page itself. This way, you can save further when more items are purchased as the shipping cost reduces per item.
The weight of any product can be found on the product page as well.

  • Is there tracking number provided?

Yes, all shipments have a tracking number and can be tracked online via our delivery partners.

  • How do I track my Order?

You can track your orders by clicking on the "Track Shipment" page, and entering the tracking number which is sent to your email.

  • Is there warranty provided?

Products shown do not come with warranty or money back guarantee, unless specified in the product page. It is important to understand our store terms & condition prior to your purchase.

  • Who is the delivery service provider?

We engage a few trusted delivery partners and our main choices are GDEX, Poslaju if within Peninsula Malaysia. East Malaysia, our preferred choice is Pos or registered air post.
Singapore, we engage local delivery courier such as Ninja, ABX or Singpost.

  • How long does it take to receive my item?

Delivery to your doorstep will take anywhere between 3-9 working days(depending on delivery location) which is fully traceable. Delivery timing/estimation is also indicated at the product page.
This is not inclusive on formalities which may occur, depending on your country's customs regulations. (which is beyond our control)

GDEX/Poslaju (Peninsula Malaysia) = 1-3 working days
Registered Pos(air), (East Malaysia) = 7-9 working days
Singapore = 3-5 working days

  • What do you mean by working days?

Working days refer to general working days such as Mondays - Fridays.
Saturdays, Sundays, Public holiday and local state holidays are not included.

  • How fast are my orders processed?

We will process and ship your orders within 2-3 working days, provided full payment is made for the purchase.
If for unforeseen reason the item purchase are not in stock, we will contact you back and advice alternative options.

  • How do I know if my order is shipped out?

You will receive an email notification with the tracking number once item is shipped out.

  • Where will my orders be shipped from?

We have various distribution centers in Asia, to fulfill and ship out orders.

  • Do you guarantee the delivery timing?

No, we don't.

  • Can I change my orders if my items have not arrived?

Yes, provided we have not started processing your orders. Please contact us soonest for this.

  • Can I cancel my order, after payment is made?

To be fair, if we have started processing your orders, we are not able to cancel your order. However, if we have not started processing your orders, then yes, we are able to cancel the order. 
Please contact us for this.

  • Can I change the items ordered with other items of same, less or more value?

Yes, we are able to change based on availability. However, changes are only applicable to items of same or more in terms of value.
Please contact us for this.

  • Can I change the delivery address?

Yes, but only if we have not shipped out the items.
Please get in touch with us for this.

  • Can I return the items purchased for a full refund?

No.

  • What is the item received is faulty/damaged?

If you have received items in such condition, please contact us immediately within 3 working days of receiving the item. We will gladly guide you on the next step from there on.

 

Clothing Size Exchange/Return Policy

For apparel/clothing, please understand fully on the measurements by referring to the size chart on product page, and your own body measurements before purchasing. This is to ensure you get a better fit and look great! If you are not sure, please consult us, and we will be glad to help out. 

If for any reason the apparel do not fit you, we accept returns for an exchange of another size, provided you contact us to initiate the return process within 5 days of receiving your item(s).

  • Item must be in it's original packaging and tags are not removed. Items must be in good condition upon return.
  • Return charges are to be born fully by buyer. Method of return is entirely up you buyer, provided item(s) reaches us in it's required condition.
  • Upon receiving the items, we will check to ensure the clothing is in it's original new/good condition as required, and if all checks out, we will then exchange the size and ship back to you without charges.


You can contact us here:

Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.